Indeed, I recently read an amusing article highlighting some of the complaints the travel agent had received over the years. They included the following gems: ‘On my holiday to Goa, India, I was disgusted to find that almost every restaurant served curry’; ‘I compared the size of our one-bedroom suite to our friends’ three-bedroom suite and ours was significantly smaller’; ‘The beach was too sandy’; and (perhaps the most British of all); ‘I think it should be explained in the brochure that the local convenience store does not sell proper biscuits’. I laughed out loud.